Most YouTube links import on the first try. Some need a second or third. When a link doesn't work, it's usually only temporary, so trying again is the quickest fix.
Try again in a few minutes
Wait a few minutes.
Paste the YouTube link into the recording area again.
If it still doesn't work, try once more. Give it 2 to 3 tries in total.
The message on the recording page will let you know what to try next.
Note: Do not add multiple YouTube links for multiple meetings at the same time.
Check the video
The video needs to be public. Private and unlisted videos, or videos that need a sign-in, can't be imported.
Copy the full link straight from your browser's address bar.
Make sure the video is still available on YouTube.
Still not working? Upload the video file instead
If the link won't import after 2 to 3 tries, download the video from YouTube and upload the file. If your municipality owns the YouTube channel, you can download any video you posted from YouTube Studio:
Go to studio.youtube.com and sign in with the account that manages your channel.
Click Content in the menu on the left.
Find your meeting video and hover over it.
Click the three dots (Options), then Download. The video saves to your computer as an MP4 file.
In ClerkMinutes, open your meeting and upload the file in the Recording & Transcript tab. Files need to be under 5 GB. See "How to upload a recording".
Tip: If someone else manages your YouTube channel, like your IT team or local access TV station, ask them for the video file.
Still stuck?
If you've tried the link 2 to 3 times and can't upload the file, email [email protected] with the meeting name and the YouTube link. We'll help get your recording in.
Prefer to ask in person? Pop in during Office Hours every Thursday to ask questions, troubleshoot, or learn something new. Anyone can come, whether you're a customer or still on your free trial.