How long transcription takes depends on the length of your recording and how many other meetings are being transcribed at the same time. Most of the time, it just needs a little longer.
Give it a few minutes
Refresh the page.
If the transcript still isn't there, give it some more time. Longer meetings take longer.
If you used a YouTube or Zoom link
The video needs to be public. Videos that are private, unlisted, or need a password or sign-in can't be imported.
Backup plan: upload the file yourself
If a YouTube or Zoom link won't work, download the recording to your computer and upload the file instead. The file needs to be under 5 GB. See "How to upload a recording".
Still no transcript?
If you've waited at least 30 minutes, email [email protected] with the meeting name and we'll look into it.
Prefer to ask in person? Pop in during Office Hours every Thursday to ask questions, troubleshoot, or learn something new. Anyone can come, whether you're a customer or still on your free trial.