Having trouble adding your recording? Most upload issues come down to one of a few things. Work through the checks below.
If your file upload failed or seems stuck
Check the file size. Files need to be 5 GB or smaller. If yours is larger, compress or trim the recording and try again.
Check the format. If your file type isn't supported, convert it to .mp3 or .mp4.
Check your internet connection. Try again on a stable connection.
Try another browser. Switch to Chrome, or clear your browser's cache and try again.
If your video link won't import
Check the platform. ClerkMinutes supports YouTube, Vimeo, and Zoom links.
Check that the video is public. It can't require a password or sign-in.
Check the link. Copy the full address straight from your browser's address bar.
Check that the video is still available and hasn't been removed or made private.
Still not working?
Email [email protected] with the meeting name and, if you used one, the video link. We'll look into it and help get your recording uploaded.
Prefer to ask in person? Pop in during Office Hours every Thursday to ask questions, troubleshoot, or learn something new. Anyone can come, whether you're a customer or still on your free trial.