When you sign in, we email you a login code. If it doesn't arrive, these steps usually fix it.
Try again
Go to the ClerkMinutes sign-in page.
Enter your email and request a new code.
Give it at least 5 minutes before asking for another one.
Check your spam and junk folders
Many municipal email systems have strict filters that can hold back or remove sign-in emails. Check your spam and junk folders. If it's still missing, ask your IT team to allow emails from HeyGov.
Set a password for next time
Once you're signed in, set a password so you don't have to wait for a code:
Click your name in the top right corner.
Select Account settings.
Choose your password and save.
Still can't sign in?
Email [email protected] with the email address you're using and we'll help you get in.
Prefer to ask in person? Pop in during Office Hours every Thursday to ask questions, troubleshoot, or learn something new. Anyone can come, whether you're a customer or still on your free trial.
How to find your invoices and receipts
Download invoices and paid receipts for your records or your auditor.
All of your invoices and paid receipts are kept in your account, ready to download whenever you need them.
Find your invoices
Click your name in the top right corner, then Plan & Billing.
Scroll to the bottom of the page to see your invoices and receipts.
You can also find them by clicking Manage subscription.
Tip: Need to send one to your finance team? Download it and attach it to your email.
Need help?
Can't find what you need? Email [email protected].
Prefer to ask in person? Pop in during Office Hours every Thursday to ask questions, troubleshoot, or learn something new. Anyone can come, whether you're a customer or still on your free trial.